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Warranty

On this page is a list of our product categories. Included in each category is our warranty information for all of our products. Simply scan this page for any information that is relevant to you.

Batteries, Chargers and Mods

Batteries, Chargers and Mods come with a one month guarantee and have a life expectancy of 3-6 months. This has no affect on your statutory rights. This guarantee covers any manufacturer defects and also covers any repairs or replacements; if the product is deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer ,we reserve the right to refuse a refund or return

Mechanical Mods

We offer a 30 day manufacturer’s guarantee to our mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. We accept no responsibility for the potential damage caused by the incorrect assembling of any mechanical mod. Please remember that incorrect building of your mechanical mod can cause damage to your equipment and as such we accept no responsibility for any potential damage caused as this damage is the result of improper construction.

Juice (E-Liquid) 

Unfortunately, our warranty does not extend to juice (e-liquid) due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on these. This is unless our staff can determine that the item received is the incorrect item or if there are any other extenuating circumstances.

RDA’s , Tanks and Unicorn Bottles

Dead on arrival (DOA). The customer must contact us within 24 hours after receiving the item in order for the warranty to be applicable. Contacting us after this time period will mean that we cannot offer either a refund, or a return.

Accessories

For all items located in our accessories section, which are NOT electronic in nature, or which are tied into our Dead on Arrival (DOA) policy, we offer a 30 days manufacture’s guarantee.